Shipping policy

Order Processing

 

Orders are processed within 1–2 business days after payment is confirmed.

You’ll receive an order confirmation email right away, and a shipping confirmation with tracking once your order ships.

 

Delivery Timeframe

 

Please note that we can't guarantee the exact date of arrival, and the delivery timeframes (excluding weekends and public holidays) are as follows:

 

Standard 2 to 8 business days (approximately) across Australia.

 

Shipping Costs

 

Shipping costs are calculated at checkout based on your location and the weight or size of the items in your order. You will see the full shipping cost before finalising your purchase.

Occasionally, we offer free or discounted shipping during promotional periods—be sure to sign up for updates!

 

Tracking Your Order

 

You will receive a tracking number via email once your order has shipped. Please allow 2–5 business days for the tracking information to update.

 

Delivery Issues

 

Please ensure your shipping address is accurate when placing an order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

If your order hasn’t arrived within the estimated timeframe, contact us at info@pulza.com.au, and we’ll help resolve the issue.

 

Additional Notes

 

Delivery times may vary due to customs, postal delays, or local disruptions.

Some large or heavy fitness items may require longer shipping times or incur additional handling charges.